SHADOW GEAR RETAIL PARTNER WARRANTY POLICY

Limited Lifetime Warranty

Shadow Gear stands behind the quality and craftsmanship of its products. Shadow Gear products purchased from Shadow Gear or an authorized Shadow Gear retailer are backed by our Limited Lifetime Warranty for as long as the original purchaser owns the product.

The warranty covers defects in materials and workmanship under normal and intended use.

Examples of covered manufacturing defects may include defective stitching, hardware, buckles, zippers, seams, straps, or materials that fail as a result of a manufacturing defect.

The warranty does not cover normal wear and tear, cosmetic damage, accidental damage, misuse or abuse, improper care, unauthorized alterations or repairs, loss, theft, or damage resulting from use of the product outside its intended purpose.

Retail Customer Claims

Authorized Shadow Gear retailers may, at their discretion, replace a product exhibiting an apparent manufacturing defect within 30 days of the customer's original purchase.

For approved defective products replaced by the retailer, Shadow Gear will provide the authorized retailer with replacement product or appropriate wholesale account credit.

After 30 days from the original retail purchase, warranty claims should be directed to Shadow Gear Customer Support for evaluation under the Shadow Gear Limited Lifetime Warranty. Retail partners are not expected to administer long-term warranty claims on behalf of Shadow Gear.

Customers should retain proof of purchase from Shadow Gear or an authorized Shadow Gear retailer in order to submit a warranty claim.

Warranty Resolution

For products determined by Shadow Gear to have a covered defect, Shadow Gear may, at its discretion:

• Repair the product;

• Replace the product with the same item; or

• Replace the product with a comparable Shadow Gear product if the original item is no longer available.

Retailer Inventory Claims

Retail partners should inspect shipments promptly upon receipt. Claims involving shortages, shipping damage, incorrect merchandise, or products received with manufacturing defects should be reported to Shadow Gear within 15 days of delivery.

Approved claims will be resolved through replacement merchandise or account credit.

Our Commitment

Our retailers should be able to sell Shadow Gear with confidence. The Limited Lifetime Warranty is backed by Shadow Gear, allowing our retail partners to provide their customers with the assurance that we stand behind the gear long after the original sale.